Pages Not Publishing

Symptoms: You click Publish, but the page does not go live or shows an error.

Check that your domain is correctly connected in Settings → Domain. If the domain shows a red or pending status, follow the steps in the Connecting a Custom Domain article.
Check your plan limits. On the Free plan, you can only have 1 live campaign at a time. On Standard, 1 live campaign per month. If you have reached your limit, you will need to pause another campaign or upgrade.
Try refreshing the page and publishing again. If the problem persists, contact support via the chat widget.

404 Errors (Page Not Found)

Symptoms: Visitors see a "404 Not Found" error when trying to access your pages.

Confirm the campaign is in the Published state, not Draft.
Check that the domain setup is complete and verified.
If using a reverse proxy, verify the proxy configuration is forwarding requests to the correct Psyke origin URL.
Check if the page URL has changed — if so, set up a redirect from the old URL to the new one.

Symptoms: Your subdomain is not loading or shows a connection error.

Confirm the CNAME record is set up correctly in your DNS provider (see Connecting a Custom Domain).
Check DNS propagation status at dnschecker.org. DNS changes can take up to 48 hours.
Make sure the CNAME target matches exactly what is shown in your Psyke domain settings.

Symptoms: Browsers show a security warning or padlock with an X when visiting your page.

Wait up to 30 minutes after DNS propagation — SSL certificates are provisioned automatically but take some time.
If using Cloudflare, ensure your DNS record is set to DNS only (grey cloud), not proxied (orange cloud).
If the issue persists after an hour, contact Psyke support.

Symptoms: Pages take more than 3–4 seconds to load.

Compress images before uploading — aim for images under 200KB where possible. Use a free tool like squoosh.app.
Minimise custom CSS and scripts. Remove unused tracking scripts.
Test your page speed with Google PageSpeed Insights for specific recommendations.

Symptoms: Your pages are published but do not appear in Google search results after several weeks.

Submit your sitemap in Google Search Console (see Connecting Google Search Console and Submitting Sitemaps).
Use the URL Inspection tool in Google Search Console and click Request Indexing for specific pages.
Check that your pages do not have a noindex tag set inadvertently.

Symptoms: Form submissions are not appearing in your CRM or email tool.

Check the Zapier or Make scenario is turned on and has not hit an error.
Test the webhook by submitting the form again and checking the automation platform's activity log.
Confirm your API key or OAuth connection has not expired — reconnect if necessary.